Blog

Resources to help you improve performance through strategic conversation.

How to Improve Managers’ Personal Skills
Lex Alexander Lex Alexander

How to Improve Managers’ Personal Skills

What matters in a business conversation often depends less on what is said than on how it is said. So here are some tips on how your managers should have these conversations with direct reports:

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How to Be a Facilitative Manager
Lex Alexander Lex Alexander

How to Be a Facilitative Manager

Are you a facilitative manager? Most of us would say we are, or at least would like to think we are. But being a facilitative manager isn’t just an attitude. It’s also a set of behaviors, and perhaps the most important is giving up control.

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14 Key Observations from Coaching Thousands of Leaders
Lex Alexander Lex Alexander

14 Key Observations from Coaching Thousands of Leaders

Over the past 30+ years, AlexanderHancock Associates founding partner Emmie Alexander has assessed, coached, and trained thousands of leaders at all levels, in a wide range of industry sectors in many parts of the world. Here she offers some observations based on those interactions.

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How to Create a Culture of Workplace Accountability
Jacob Ratliff Jacob Ratliff

How to Create a Culture of Workplace Accountability

A recent study shows that 82% of managers believe they have “limited to no” ability to hold others accountable, and 91% of employees say that “effectively holding others accountable” is one of their company’s most pressing leadership-development needs.

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How to Coach Difficult Employees
Jacob Ratliff Jacob Ratliff

How to Coach Difficult Employees

Among the biggest challenges you as a manager may face is coaching difficult employees—employees who may seem to have attitude problems.

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How to Identify High-Impact Development Opportunities
Jacob Ratliff Jacob Ratliff

How to Identify High-Impact Development Opportunities

In developing and implementing high-impact training programs for more than 150 organizations—including Fortune 500 companies—we’ve identified three important considerations when evaluating the effectiveness of a training program.

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Why Business Writing Skills Matter
Jacob Ratliff Jacob Ratliff

Why Business Writing Skills Matter

Many professionals don’t consider writing a core part of their job—much less consider themselves to be writers—but writing is an essential skill every employee in an organization must have.

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Coaching vs. Managing Employees
Lex Alexander Lex Alexander

Coaching vs. Managing Employees

What’s the difference between managing and coaching?

It seems like a simple question, and yet a lot of managers struggle to answer it. And if they’re struggling to answer that question, they probably also are struggling to coach—if they’re coaching at all.

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The 3 Roles of an Effective Manager
Jacob Ratliff Jacob Ratliff

The 3 Roles of an Effective Manager

A lot goes in to effectively managing people and performance, but it all boils down to these three roles that a manager must play to improve individual and team performance.

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How to Retain Employees in a Tight Labor Market
Jacob Ratliff Jacob Ratliff

How to Retain Employees in a Tight Labor Market

While organizations might have some level of success in implementing various initiatives such as wellness programs and team-building activities, there are three core problems that organizations encounter when addressing employee turnover.

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