Coaching and Developing Your Team
Empower managers to support their team members’ career growth and development.
Attracting and retaining highly motivated people depends on your ability to provide them with opportunities to grow and excel in their careers.
This program provides your managers with the skills, tools, and confidence to conduct coaching conversations that help direct reports continually learn, grow, and advance in their careers.
Attract and Retain Highly Motivated Employees
Participants return to their jobs better able to identify and provide development opportunities for their direct reports, thus creating a culture of growth and improvement, which has a major impact on your organization’s bottom line:
Improved employee retention and engagement.
Higher quality of work and fewer errors on the job.
Better organizational reputation among employees and the talent pool.
What Participants Learn
Upon completing this program, managers demonstrate an immediate shift in behavior:
Confidently having important conversations with team members instead of avoiding or postponing them.
Conducting effective and regular one-on-one coaching sessions with team members.
Using a model for engaging and structured two-way conversations, resulting in greater openness and mutual trust.
Offering more actionable feedback, more frequently, resulting in improved team member performance.
Helping team members develop greater confidence, engagement, satisfaction and commitment on the job.
Engaging employees effectively in career planning discussions and guidance.
“We started seeing managers giving constructive feedback to their associates, improving the metrics of the organization in terms of productivity and customer-satisfaction scores. The other thing that we saw was that the individual managers were able to improve their leadership presence, which helped with improving employee engagement because people were feeling like they were getting very honest feedback—it was feedback that they could use to improve their daily performance in the call center.”
JOHN BEGLEY
Former Executive Vice President, National Financial Services Institution
“Since the management training last year, direct reports of the managers you trained have come to us saying that this training has completely transformed the way their managers are leading them.”
Director of Talent Development, a national financial services organization
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Targeted Customization
We tailor the program for your specific situations, needs, and organizational culture.
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Focused Skill-Building
Participants experience intensive practice and skill-building rather than only learning concepts and theory.
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Eye-Opening Video Labs
Our proprietary Video Lab process helps participants see themselves as others see them, producing the aha! moment necessary for sustained behavioral change.
Participants learn not only what to do, but also how to do it.
Program Details
As a result of this training, participants report that they have more effective conversations with their business partners.
Real-Life Practice: Participants practice using the skills they learn in three real-life coaching scenarios that they are currently facing (not case studies or hypotheticals), allowing them to apply their new skills immediately following the program.
Video Labs, Coaching, and Feedback: Each participant intensively practices their scenarios with the skilled facilitator. The practice is video-recorded and played back for skilled coaching and focused feedback. Each participant does three video-recorded practices, one for each conversation type. More than 2/3 of total workshop time is spent in these video labs.
16 Hours: Typically, Coaching and Developing Your Team is 16 hours, including three video labs.
12-20 Participants in Groups of 4: This program works best for 12-20 participants, and we’ve found that 16 participants is the sweet spot.
4:1 Facilitator Ratio: Each lab group has four participants and one coach/facilitator, ensuring that each participant gets targeted, personalized feedback.
3 Key Conversation Types: Each video lab covers a different kind of coaching conversation—typically a teachable moment, a progress check/preventive-maintenance conversation, and a career coaching conversation. However, these types of conversations can be customized to your organization’s needs, in consultation with you, and integrated seamlessly into your organizational culture and existing management processes.
Offered In-Person and Virtually: We offer Coaching and Developing Your Team both in-person at the client’s location of choice and virtually via Zoom. We’ll work with you to weigh the advantages of each and help determine which makes most sense for your organization.
What’s Included
Prior to the workshop, we will survey participants’ direct reports anonymously on their managers’ behaviors. At the workshop, participants will receive the anonymous, aggregated results, plus the aggregated responses of their direct reports. This process provides a starting point for learning.
In addition to the 16 hours of training, participants receive all necessary training materials, including a training manual that will serve as a reference when they return to their jobs.
Participants also receive at least 6-month access to our proprietary, app-based follow-up system to help them sustain and further develop skills learned in the training. Pre- and post-program surveys are also included (more details below).
Sustainable, Measurable Results
One of the reasons we know our programs are so effective is that we prioritize creating sustained behavioral change and tracking key metrics to ensure we’ve met our objectives.
We measure long-term results in several ways:
Pre-Program Survey: Participants’ direct reports take pre-program surveys in which they offer valuable insight about their managers’ coaching, leading, and managing communication behaviors. This online survey provides baseline data regarding how their direct reports perceive their behaviors, and helps us identify high-priority concepts and skills to focus on in the program.
Post-Program Survey: Participants’ direct reports are surveyed on their managers’ communications behaviors again 9-12 months after the training. Comparing the two surveys shows evidence of progress and sustainability of skills over time.
Reporting & Analysis: Each participant receives their individual results of both surveys, and senior management and HR business partners receive group summaries of results, along with our analysis.
Follow-Up: We follow up with participants periodically for 6 to 12 months after the program to refresh them on key concepts, help them identify opportunities to use those skills, and prompt them to reflect on their progress.
Get Started
Want to learn more about how Coaching and Developing Your Team can help your internal support functions an even more integral part of your organization’s effectiveness?
Just fill out the form below to let us know, and we’ll get back to you as soon as possible!