10 Key Challenges


Customized, high-impact training for enduring results
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Individual development of targeted areas
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Get actionable data to support decisions
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Organizational development and change management
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Professional facilitation for meetings and offsites
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I can’t begin to tell you the difference your training has made in my management style. While I still need to work on paraphrasing and Asking and Listening, the skills are coming along and I find the conversations I have far more meaningful, actionable and, in short, more effective!
— Sr. VP, Operations

Improve Customer Experience

Customers vote with their feet – and take jobs with them


  • How can we focus everyone on relentlessly improving the customer experience?
  • What is the link between employee loyalty and customer loyalty?
  • What critical skill sets does our company need to improve the customer experience?
  • How can all employees connected to our customers have a voice in our future direction and business strategy?
  • How can we keep the few key customer measures visible to the entire organization?
  • How can we focus all support functions on serving the business units as important internal customers?


10 Key Business hallenges

Many companies are trying to find ways to differentiate themselves in an uncertain, competitive market. We identify the key challenges to focus on in the next year.

11 Lessons of Leadership

How do you rank?

Inner View 360

Confront and overcome blindspots by eliciting crucial feedback for leaders.

Rapid Skill Development

Small group practice and customized coaching help individuals with strong technical skills but weak interpersonal skills develop those necessary soft skills rapidly.