Frequently Asked Questions

CONVERSATIONS TRAINING

Customized, high-impact training for enduring results
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COACHING

Individual development of targeted areas
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ASSESSMENT

Get actionable data to support decisions
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CONSULTING

Organizational development and change management
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Frequently Asked Questions

1. What is 360 feedback? How does it work?
360 degree assessment and feedback using InnerView™ 360 is our web-based feedback system.  We can customize the instrument to measure your organization’s leadership competencies, or use our own. InnerView™ 360 collects numerical ratings and verbal feedback from direct reports, peers, supervisor, and others.  Detailed individual reports provide clear evidence of strengths and development needs.  One-hour coaching sessions with a consultant provides feedback, insight, and direction for growth.
2. What is the value of custom training?

At AlexanderHancock, we are committed to training that is not just an “event,” but instead produces enduring results. Because of that commitment, we do two things:

  • First, we focus on building skills that can be immediately applied on the job, rather than on theoretical discussions. We believe training should result not only in knowledge, but especially in know-how, and in the commitment to do it.
  • Second, we customize our training programs to fit your unique situation, business strategy, culture, and people. After discussion with you and other experts within your organization, we select the emphasis, specific skills to be developed, key learning points, exercises, and case studies for practice to create a solution tailored just for you.
3. How can we measure the effectiveness of training?

All our training is focused on building skills that can be immediately applied on the job, rather than on theoretical discussions. We believe training should result not only in knowledge, but especially in know-how, and in the commitment to do it. We recommend pre- and post-testing on key skills. For some of our clients, we have provided follow-up newsletters and skills tips right to their desktops to reinforce the training. Many of our customers have requested this and see these tools as excellent ways of continued learning beyond the actual training.

4. Does AlexanderHancock do public workshops?

We do not at the moment. We focus on custom training in your organization. We find this to be far more effective and we believe we can demonstrate impressive results using this model.

5. What types of businesses have you worked with?

Our clients range from small entrepreneurial organizations to Fortune 50 companies.  Our clients are found throughout the United States, Canada, Mexico, Ireland, the UK, France, Germany, Poland, Czech Republic, Lithuania, Argentina, and Chile.  In addition to our private sector clients, we also serve numerous local governments and segments of the Federal government, as well as non-profits.

Our clients come from a wide range of sectors:

  • Banking
  • Financial services
  • Insurance
  • Technology
  • Communications
  • Manufacturing
  • Retail
  • Hospitality
  • Gaming
  • Energy
  • Utilities
  • Business services
  • Defense contractors
  • Federal and local governments

Our collaboration with clients has taken us to the manufacturing floor, testing laboratories, nuclear power simulators, call centers, claims processing centers, television studios, newspaper newsrooms, investment brokerages, data centers, shipbuilding waterfronts, banking branches, retail stores, restaurant kitchens, as well as office environments. We’ve worked with CEOs and other C-level senior staff, with front-line employees, and with everyone in between on a wide variety of business challenges.

6. We have a performance management system but still have a lot of non-performers. Can you help us?

In a recent Blanchard survey of business leaders, only 41% agreed that people in their organizations are held accountable for meeting performance expectations. What an opportunity for improving performance! Many leaders have never mastered the art of managing performance – and even fewer have mastered the skills. Surveys show that employees don’t do what they’re supposed to do because they don’t know what is expected. Lack of clear, focused, unambiguous communication about expectations is a major cause of performance deficiencies. And even managers who communicate expectations clearly often fail to check in on progress towards goals, discovering too late that things are not on track. Most managers leave employees hungry for the feedback they need in order to perform successfully.

7. How should I handle a senior manager who is technically competent but lacks interpersonal skills?

This is a frequent occurrence. As managers get promoted on technical ability, not enough attention is paid to their interpersonal skills. The result is often conflict and poorly managed employees. Through our coaching and assessment capabilities, we can help you make a decision about the capability of the manager in question and where appropriate coach the manager to be more successful.  When key or senior managers fail, it costs time and resources to recruit, select, and train new ones. A poll of senior human resource executives estimated the cost of derailment to be between $750,000 and $1,500,000 per senior manager. Another study estimated the cost of a failed executive to be as high as $2.7 million. Those figures do not include other costs such as missed business targets and damaged employee morale. An alarmingly high percentage of managers fail in the first two years after being promoted to the senior ranks. In many cases the problems are apparent long before a manager rises to the executive level. Many extremely bright people have remarkable skills in a technical or financial function, but lack the emotional intelligence and interpersonal skills or executive presence required of a leader.  Often managers struggle with trying to manage a highly talented and valuable employee whose behavior or performance (or both) is out of sync with what is needed in a key role.  We can also refer managers for testing for job fit. See our Coaching section for more details.

8. Our supervisors tend to coach employees on the same topic numerous times. How can we avoid this?

Surveys confirm that employees don’t do what they’re supposed to do because they don’t know what is expected. Lack of clear, focused, unambiguous communication about expectations is a major cause of performance deficiencies. And even managers who communicate expectations clearly often fail to check in on progress towards goals, discovering too late that things are not on track.  Our P2P Videolabs methodology is designed especially to break this cycle. Through custom training coupled with practice, managers learn how to have conversations with employees that result in commitments that last.

9. We are losing a lot of talent because of technical people becoming frustrated and moving elsewhere--after we have trained them. What can be done?

A rapidly growing entrepreneurial company wrestled with these questions and asked our help. AlexanderHancock partnered with the client to design, develop, and implement a high potential leader assessment and training program. Candidates were nominated by their managers and selected after a rigorous assessment process. The program took some previously unnoticed talent and enabled them to become outstanding leaders for the company.

Senior leaders in the company were engaged to present case studies and provide feedback and guidance. Program topics included Strategic Thinking, Emotional Intelligence, InnerView 360 feedback, Financial Management, and industry-specific topics. Graduates of all these leadership programs are in significant leadership roles today. These efforts have enabled the company to retain talent and organizational knowledge by preparing them to grow within the company. The visibility of the program had an indirect effect of establishing ongoing leadership development as a key strategic initiative.

10. Your approach is to produce programs that have enduring results. What is it that you do that uniquely leads to enduring results for your clients?

Our strength is helping clients achieve enduring results by developing skills that are practical and immediately applied in the workplace and transferable across a wide range of business situations.

By collaborating closely with clients, we develop and implement targeted solutions that produce lasting results.  We are known and valued for learning our clients’ products and services, the challenges of our clients’ marketplace, the unique aspects of their culture and their people, and then customizing solutions that become organically integrated for lasting results. One of our long term clients says “What I like about working with AHA is that they don’t want to deliver a canned program that doesn’t relate to your business issues. They spend the time finding out what real business issues you’d like to solve and then build a program to [produce] those solutions. They also bring a high-contact personal commitment to the people in our company by staying in touch and offering help well after the course has been completed.”

To learn more, contact us.