Dennis Carrai, Senior Consultant
Prior to joining AlexanderHancock as a senior consultant, Dennis served in a variety of senior human resources and consulting positions over the past 25 years with such major corporations as Fidelity Investments, Hitachi Data Systems, Marriott, GTECH Corporation, General Instrument, Blue Cross Blue Shield of Greater New York and Mercer Outsourcing. In these roles, he was the key business partner to Sales and Service, Technology, Operations, Call Centers, Implementation, Finance and Accounting, Risk Management, Compliance and Manufacturing.
As an HR professional, he has specialized in organization and executive development and has built training departments, staffing groups, compensation plans, employee relations programs, call centers, HR shared services groups, benefits programs and union avoidance and contract negotiation strategies.
He has extensive experience in building start up organizations as well as developing existing organizations with systems and approaches that result in reduced cost, increased productivity and higher customer satisfaction.
In the past ten years, his major focus has been on leadership development and coaching, workforce planning, operational efficiency and talent management. In his last major HR role, he co-designed a program entitled P2P: How to Have Crucial Business Conversations for over a 1000 managers at all levels firm wide. The program resulted in significant breakthroughs and increases in customer satisfaction scores and manager effective skills. It was hailed as the best training program that the participants had ever attended because as the attendees cited, “It created ongoing, enduring skills that we, as managers, need in order to become effective leaders.”
Dennis holds a Master of Science degree in Education from Iona University, and a Bachelors of Arts in English from the University of Maryland. He is a certified Yellow Belt in Six Sigma and an active member of the Senior Human Resource Network group (SHRN).