This is the best training course I have ever taken part in.  The facilitators obviously enjoy their work and are great at what they do.  Our groups really opened up constructively and it really helped everyone out.  I now feel more confident in my abilities.

— Manager, Operations

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J. Frank McNair

Frank combines over a dozen years of managerial experience with a decade and a half of work in the training arena.  His background includes experience in consumer banking at First Citizens bank, as well as a number of progressively responsible positions in marketing, sales, and general management.  He began his marketing career as a Brand Research Analyst at R. J. Reynolds Tobacco Company, then moved to product management at the L'eggs Division of Sara Lee Corporation.  Prior to his consulting career, he served as corporate Director of Sales and Marketing (all product lines) at Douglas Battery Company.

Frank combines hands-on business experience with dynamic communication skills to deliver exceptional training.  His life-experience in sales, account management, negotiation, customer service, presentations, and general management allows him to translate classroom exercises into real world results.   Frank is particularly skilled at grasping the nuances of a client's business, identifying problems, and designing effective solutions.  He is a sought-after consultant, personal coach, trainer, and keynote speaker.

In 2000, the American Management Association published Frank's book on effective people management, It's OK to Ask 'Em to Work.  The book has subsequently been published in international editions in German, Spanish, and Arabic; a Russian edition is pending. In November of 2005, Sourcebooks published Frank's second book -- this one on successful sales skills.

Frank earned his MBA at Wake Forest University, and a BA at the University of North Carolina.  He is a graduate of North Carolina Outward Bound School, and was an Eagle Scout.  Frank is a committed community volunteer and is active in his church community and Habitat for Humanity.