Strategic Conversations

to Improve Performance

Management Consulting and Corporate Training

  • 30+

    Years of
    Research & Experience

  • 150+

    Organizations Served,
    Including Fortune 500 Companies

  • 4,000+

    Managers Trained
    Nationally & Internationally

Our mission is to change the world, one conversation at a time…

Conversation is how business gets done, so our mission is to use conversation as the vehicle to fundamentally shift how people communicate in the workplace.

We believe that doing so has the power to change the world.

Why Strategic Conversation Matters

Communication is what drives everything—especially team performance, company culture, and organizational growth. A department or organization operates at its best when managers and team members are collaborating and communicating strategically to achieve their objectives.

Problems arise when organizations and managers don’t communicate effectively:

  • Employees quit when they don’t feel valued, heard, and empowered by their managers.

  • Managers flounder when the need for a difficult conversation arises, and they either avoid conflict or approach the issue too aggressively.

  • Performance and productivity decrease across departments and entire organizations, fundamentally shifting the way an organization functions.

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On the other hand, organizations with a culture of coaching, collaboration, and accountability see improved metrics across the board, including individual and team performance; employee engagement and retention; and organizational effectiveness:

  • A coaching-based approach to management and communication means managers lead people rather than managing them, thus creating truthful, actionable, respectful, and supportive relationships between managers and their team members.

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  • A collaborative approach to management means empowering team members to think critically and draw upon their own knowledge and experience rather than relying on their manager to solve a problem for them.

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  • A culture of accountability means that every conversation ends with commitment to specific and focused action items that managers will follow up on with team members. This culture ensures that every conversation is a productive one.

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Change Your Organization’s Culture From the Inside Out

We partner with our clients to fundamentally shift their organization’s culture because doing so has a massive impact on daily operations and organizational effectiveness:

  • Better employee retention, engagement, and overall job satisfaction.

  • Improved performance and increased productivity across all levels of the organization.

  • More efficient work and better quality of work, leading to fewer errors on the job.

  • Increased ownership by and accountability of employees for the success of the entire organization.

  • More sustainable systems and processes for both employees and the organization.

  • Improved company reputation among customers, employees, and the talent pool.

Our Results

Performance Management

See how a financial services company dramatically improved its customer service unit’s performance.

Business
Writing

See how an internal audit department mitigated organizational risk by improving its team’s business writing.

Our Approach

How we create long-term behavioral change

For more than 30 years, we have been helping Fortune 500 companies, local governments, and federal agencies make dramatic shifts in their organization’s culture by developing lasting skills for having strategic conversations and managing both people and performance.

Our approach, based on decades of research and data, has found that true skill-building and lasting behavioral change occur only when these components are in place:

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    Data-Driven Course Design

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    Skilled Facilitation & Coaching

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    Real-Life Practice

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    Focused Feedback

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    Training Followup

Our Programs

All of our programs are designed to create enduring results, and are highly customized to your specific objectives, needs, and challenges.

Don’t See What You Need?

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Custom Training Solutions for Your Organization

We’ve spent decades custom-designing and building programs for clients. If you don’t see what you need, use the form below to let us know so we can set up a time to chat and see how we can help you.

If you’re interested in learning more about what that process looks like, click below to read more about how we work with clients to design targeted and effective training programs.

Who We Are

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About Us

Learn more about who we are and what makes us different.

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Our Team

Meet our highly skilled consultants and facilitators.

What Our Clients Are Saying

Commitment to engaging in their customer’s problems is what sets AlexanderHancock apart.

“The commitment to engaging in their customer’s problems is what sets AlexanderHancock apart. They don’t want to just deliver a canned program that doesn’t relate to your business issues. They spend the time finding out what real business problems you’d like to solve and then build a program to find those solutions.”

HR MANAGER

They understand the opportunity and develop a program to meet the needs of your business.

“The folks at AlexanderHancock are astute at understanding the opportunity and developing a program to meet the needs of your business regardless of the industry you are in, because their sweet spot is developing leaders.”

SHERI S.
EVP, Human Resources