Solving Performance Problems: Accountability And Responsibility In The Workplace
Perhaps you've recently been promoted to supervisor — or maybe you've been at it a while. In many cases, supervisors are never given significant training in solving performance problems. While we all believe in accountability and responsibility in the workplace, how to go about it raises a lot of questions.
Do your supervisors often find themselves dealing with the same performance problem over and over: excessive absences, tardiness, failure to follow procedures, failure to follow through and complete tasks, failure to meet deadlines, lack of attention to details? Supervisors get frustrated because the employee knows what to do and how to do it – but still the problem persists.
Furthermore, high-performing employees often feel extremely de-motivated seeing repeated poor performance that is not addressed by the supervisor. So the poor performer infects the workplace with low morale, and harms the performance of good workers.
Solving performance problems means that the supervisor needs to learn to have a different kind of conversation – straight talk about personal accountability and responsibility in the workplace. Surveys show that supervisors consider this the most difficult conversation to have. Building both the skills and the confidence of supervisors to have effective straight talk conversation helps you achieve important benefits:
Solving Performance Problems Training highlights:
Solving Performance Problems Methodology
Participants in Solving Performance Problems spend most of their workshop time in customized, hands-on practices applying the tools and skills, with coaching and feedback. They bring their own real situations to use in the practice sessions.
Solving Performance Problems Customized Solutions
To ensure that training is not just an “event,” but instead produces enduring results, we customize Solving Performance Problems to fit your unique situation, business strategy, culture, and people. After discussion with you and other experts within your organization, we select the emphasis, specific skills to be developed, key learning points, exercises, and case studies for practice to create a solution tailored just for you.
Solving Performance Problems Applications
The following are some of the ways our clients have used custom versions of Solving Performance Problems: