New Programs

Here are some new offerings at AHA....  

People to People

Mastering Difficult Conversations

People-to-People^™: How to have conversations that make a difference. While technology has fueled growth and innovation, human connections often remain the weak link in our organizations. B2B may be a growing economic force, but P2P – people-to-people interaction – remains a challenge. Attendees of this program are engaged in intensive videotaped learning labs where they practice a variety of difficult conversations with a trained facilitator. They are equipped with tools, techniques, guidelines, words to say and not to say to ensure that the conversations achieve a positive result.  Managers who attend these lab sessions successfully apply P2P^™ skills and techniques to conversations involving performance problems, teachable moments, career development, performance appraisal, delegation, and many other situations. Currently 10 modules of this program are available, and clients may customize the modules to fit their priorities.

Obtaining User Requirements addresses the software development industry’s need to obtain accurate and complete user requirements before development begins. Attendees learn how to obtain clear, complete information regarding user requirements, as well as how to write those requirements in customer friendly language that can also be accurately translated into results by systems analysts and developers. This is a two day program which includes videotaped practices and writing exercises, which are critiqued by facilitators and colleagues.

The Expert Facilitator enables systems analysts and developers to use state of the art facilitation techniques with cross functional teams responsible for software design and development. These techniques include ways to use questions to draw out different points of view; control techniques for dealing with difficult personalities and meeting dynamics; agendas, parking lots, group norms, and other tools to control meeting process; and special emphasis on decision tools and problem analysis tools.  This 2 day program includes videotaped practices of a simulated team meeting.

Managing Remote Teams helps managers deal with the complications and specific problems that occur when teams are distributed in remote locations. Managers learn how to stay on top of what is going on, keep their teams informed and in the loop, coach and develop talent, deal with motivational issues and performance problems, and ensure collaboration and sharing. A variation, Managing Virtual Teams, is for cross-functional team leaders whose team “meets” only through electronic communication. Attendees learn how to use the technology optimally to ensure collaboration and communication, as well as how to manage interpersonal relationships that impact the work of the team. These two day programs help leaders of remote and virtual teams build more solid personal relationships as well as develop efficient collaboration techniques to ensure high performance.

Diversity and Inclusion is a training program coupled with consulting processes to help companies reap the benefits of a diverse and inclusive strategy. More than a training program, this initiative focuses on supporting your organization’s efforts to be a desired employer – through a culture survey, an examination of recruiting and retention strategies and performance management practices, facilitating strategic sessions with senior management to determine the organization’s philosophy and intent, and training to enhance both awareness and skills.

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